Privacy Policy

Last updated: 19 July 2026

Ttoys respects your privacy and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, communicate with us, place an order, or use our services.

1. Who We Are

Ttoys is an Omani company and store specializing in educational and recreational toys, gifts, customized gifts, and giveaways.

Contact details:

Ttoys
Al-Mamoora, Bahla
Ad Dakhiliyah Governorate
Sultanate of Oman

Phone: +968 77103447

For the purposes of applicable personal data protection requirements, Ttoys is responsible for determining how and why customer personal information is processed in connection with its services.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Identity and contact information

• Full name.
• Telephone number.
• Email address, when provided.
• Billing address.
• Delivery address.
• Governorate, city, and area.
• Recipient details when an order is being sent as a gift.

Order information

• Products purchased.
• Product preferences.
• Customized names, messages, dates, colours, images, or designs.
• Order history.
• Delivery instructions.
• Gift-recipient details.
• Communications relating to an order.

Payment information

Payment information may be processed through a bank or third-party payment provider.

Ttoys may receive transaction information such as:

• Payment status.
• Transaction reference.
• Payment method.
• Amount paid.
• Limited payment-account details provided by the payment processor.

We do not intend to store full bank-card details where payments are processed securely by an authorized third-party provider.

Website and technical information

When you use our website, we may automatically collect:

• Internet Protocol address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Access dates and times.
• Referring website.
• Cookie and session information.
• Shopping-cart activity.
• General website usage information.

Communications

We may retain communications sent through:

• Telephone calls.
• WhatsApp.
• SMS.
• Social-media platforms.
• Website forms.
• Email, where available.
• Customer-service conversations.

3. How We Collect Information

We collect information:

• Directly from you when you place an order or contact us.
• From a gift purchaser who provides recipient details for delivery.
• Automatically through cookies and similar website technologies.
• From payment providers after a transaction.
• From delivery companies regarding delivery status.
• From social-media or messaging platforms when you communicate with us through them.
• From service providers that assist us in operating the store.

When you provide another person’s information, such as a gift recipient’s name, telephone number, or address, you confirm that you are authorized to provide that information for order fulfilment and delivery.

4. Why We Use Personal Information

We may process personal information to:

• Create and manage customer orders.
• Confirm payments.
• Prepare and customize products.
• Contact customers about their orders.
• Deliver products to customers or gift recipients.
• Provide invoices and transaction records.
• Handle cancellations, complaints, returns, exchanges, and refunds.
• Provide customer support.
• Detect and prevent fraud or misuse.
• Maintain website security.
• Improve our products, website, and customer experience.
• Send marketing communications where permitted and where appropriate consent has been obtained.
• Comply with accounting, tax, consumer protection, legal, and regulatory obligations.
• Establish, exercise, or defend legal claims.

We will use personal information only for appropriate and stated purposes or for another compatible purpose permitted by applicable law.

5. Consent

Where consent is required, we will request consent before processing the relevant personal information.

You may withdraw your consent by contacting us. Withdrawal will not affect processing that was lawfully carried out before the consent was withdrawn.

Certain information is necessary to process an order. If you do not provide required information, we may be unable to accept the order, arrange payment, prepare a customized product, or complete delivery.

6. Marketing Communications

With appropriate permission, Ttoys may send information about:

• New products.
• Special offers.
• Seasonal collections.
• Events.
• Gift ideas.
• Store announcements.

Marketing messages may be sent through SMS, WhatsApp, email, or another selected communication channel.

You may ask us to stop sending marketing communications at any time by:

• Following the unsubscribe instructions in the message, where available.
• Replying with an unsubscribe request.
• Contacting us at +968 77103447.

Service messages concerning an active order, payment, delivery, return, or customer request are not marketing messages and may still be sent when necessary.

7. Cookies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart.
• Remember language or display preferences.
• Maintain secure sessions.
• Understand website performance.
• Measure visitor activity.
• Improve navigation and functionality.
• Support advertising or social-media features where enabled.

You may control cookies through your browser settings. Blocking essential cookies may prevent some website features from working properly.

Where legally required, non-essential cookies will be used only after the appropriate choice or consent has been provided.

8. Sharing Personal Information

We may share personal information only when reasonably necessary with:

• Delivery and courier companies.
• Payment processors and banks.
• Website-hosting and technical-support providers.
• Customer-support and communication providers.
• Accounting, auditing, or professional advisers.
• Government authorities, regulators, or courts where legally required.
• Fraud-prevention and security providers.
• Social-media or advertising platforms where the customer has consented to applicable marketing or tracking.

Service providers should receive only the information reasonably necessary to perform their services and must handle it according to applicable contractual and legal obligations.

We do not sell customers’ personal information.

9. International Data Transfers

Some service providers, website systems, cloud-hosting services, messaging platforms, or payment processors may process information outside the Sultanate of Oman.

When personal information is transferred outside Oman, Ttoys will take reasonable steps to ensure that the transfer is handled in accordance with applicable legal requirements and with appropriate protection for the information.

10. Information Security

Ttoys uses reasonable administrative, organizational, and technical measures to protect personal information against:

• Unauthorized access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

These measures may include access restrictions, passwords, secure service providers, system updates, backups, and staff confidentiality practices.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should protect their devices, passwords, payment information, and account access.

11. Data Breaches

If a personal data breach occurs, Ttoys will investigate the incident and take appropriate steps to limit harm.

Where required by applicable law, we will notify the competent authority and affected individuals within the legally required period.

12. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Completing orders and deliveries.
• Providing customer support.
• Processing returns and warranty requests.
• Maintaining financial and accounting records.
• Complying with legal obligations.
• Resolving disputes.
• Preventing fraud.
• Protecting legal rights.

When information is no longer required, it will be deleted, anonymized, or securely disposed of where reasonably possible.

13. Children’s Privacy

Ttoys sells products intended for children, but its purchasing and online services are intended for adults.

We do not knowingly request personal information directly from children without appropriate permission from a parent or legal guardian.

A parent or guardian who believes that a child has provided personal information without appropriate permission may contact us to request review or deletion of the information.

14. Your Privacy Rights

Subject to applicable law and any permitted limitations, you may have the right to:

• Be informed about the processing of your personal information.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request an electronic copy of your information where applicable.
• Request deletion of information where there is no lawful reason to retain it.
• Request restriction or suspension of certain processing.
• Object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Request transfer of information where applicable.
• Submit a complaint concerning the handling of your personal information.

We may request proof of identity before processing a privacy request to protect customer information against unauthorized disclosure.

15. Third-Party Websites and Platforms

Our website or messages may contain links to third-party websites, payment pages, delivery services, or social-media platforms.

Those parties operate under their own privacy policies. Ttoys is not responsible for how an independent third party processes information after you leave our website or directly use its service.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The revised policy will be published with an updated revision date. Material changes may also be communicated through the website or another appropriate channel.

17. Complaints and Contact Requests

For questions, requests, or complaints regarding personal information, contact:

Ttoys
Al-Mamoora, Bahla
Ad Dakhiliyah Governorate
Sultanate of Oman

Phone or WhatsApp: +968 77103447

We will review the request and respond within a reasonable period, subject to identity verification and applicable legal requirements.

Customers may also submit a complaint to the competent authority in the Sultanate of Oman when they believe their personal information has been processed in violation of applicable law.